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We need to get another energy source in apartment complexes. RGE has the monopoly on it. I cant get service til I pay the old debt which is past the statute of limitations according to the law but they say they can still collect it. I have told them it is a violation...
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#663898
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I forgot to pay my bill... my kids, especially my baby suffered because I am an ***. The baby is teething and feverish. She spent the entire night screaming. I paid the bill as soon as I was aware that I had forgotten. I've got three kids, and am working two jobs......
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1.0
I didn't like
  • Inhumane
  • Customer service
#645937
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Ok I've get a bill saying RGE cancelled my payment plan and that I would have to pay $471 to keep my RGE on. So I call there oh so :-/friendly billing and payment department and ask why was I put on a payment arrangement and why is my Dissconect notice so high. I was...
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1.3
#635366
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An electrical fire in my apartment has recently forced me out, but I was lucky enough to find an apartment in the neighborhood that I can move into immediately. Taking the grand tour with my new landlord on the day I signed the lease (yesterday), we went to the...
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I didn't like
  • Customer service
#631836
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While I was in the hospital recovering from a Grand Mal seizure I fell behind on my payments. Once I was released and had income coming in again I called to make a payment because there was a disconnect notice in my mail. I called customer service and paid them $248.10...
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Penfield, New York
#628150
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Simply put , RGE is over billing welfare recipients. When I first started on welfare and they were putting all of the money on the EBT card and I was paying the monthly bills on my own , the bills were at a normal rate. After 2 years when welfare took over and sent a...
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Anonymous
Anonymous

One thing that was accidentally left out of the post was that Action For A Better Community had weatherized the house the prior summer. That included added insulation , all co...

#626383
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my toilet was getting backed up and I was getting water flooded in my basement causing me to pay a plumber hundreds of dollars throughout the years. I finally paid $3000 for a lot line cleanout, my entire savings. when they went in they found a broken pipe caused by...
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I didn't like
  • I had to pay 3000 dollars
#620432
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Tried to call RGE to have them work with me today over a past a balance. I was basically told I had to pay over 800 dollars within a few days because I was late on a payment agreement. My boyfriend has m.s and lost his job. I'm a server and have been struggling the...
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#618318
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For three months, RG&E did not send me a bill. Then one day I got home and my service was cut off. It did not dawn on me, until after I had lost my job that I was never sent a bill, regardless, I made a payment arrangement for $49.00 plus the next months bill,...
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#499878
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Wind tore a very large tree branch off a neighbors tree and it is hung-up on the power lines and in my backyard. The power has not gone off (yet), but you can see that the wires are under tension and pulled way down. They refuse to do anything until power is lost. ...
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#437870
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