Rochester Gas Electric
Rochester Gas Electric Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rochester Gas Electric has 1.6 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Supply gas and electric, Have never had any trouble before, Reliable.
Cons: Customer service, Not customer satisfaction focused, Inflexible customer services rep.Recent recommendations regarding this business are as follows: "Be honest and not sell a person dream", "Never inform customer service would be on and not inform of everything ahead of saying they was plenty steps needed", "Go to an RG&E office.It will take you less time.", "Demand actual reads instead of estimates.", "do not call: only automatic answer. Write an email".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rochester Gas Electric has 1.6 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Supply gas and electric, Have never had any trouble before, Reliable.
Cons: Customer service, Not customer satisfaction focused, Inflexible customer services rep.Recent recommendations regarding this business are as follows: "Be honest and not sell a person dream", "Never inform customer service would be on and not inform of everything ahead of saying they was plenty steps needed", "Go to an RG&E office.It will take you less time.", "Demand actual reads instead of estimates.", "do not call: only automatic answer. Write an email".
Most users want Rochester Gas Electric to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Bills are unacceptable
- Everything and everyone
Preferred solution: Normal bills. Not ridiculous high priced ones
Transfer account to new name
Upgraded meter
- Supply gas and electricity
- Difficult to contact
Preferred solution: An explanation on the letter’s validity
Notifying that I am on oxygen 24/7
Preferred solution: Answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo service and still no Service they say they came out but wasn’t able to do anything
Preferred solution: Just want my service on so I can live in my home
User's recommendation: Be honest and not sell a person dream
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riverview, FloridaNo service and still no Service they say they came out but wasn’t able to do anything
User's recommendation: Never inform customer service would be on and not inform of everything ahead of saying they was plenty steps needed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, New YorkFraud package
My name is James Stewart a bill with you guys was created using my name and social security number. I spoke with your customer service reps twice and they took down info on where to send the Fraud Package which is here in Wilmington NC 811Martin Street where I am in the day program for finding housing.
The fraud package is supposed to be sent to Kenneth Tiger Aldrich, my case manager at Good Shepherd Center 811 Martin Street Wilmington NC 28401. His number is 910 763 **** x 117. I need this resolved as I am applying for housing.
My number is 252776**** James Stewart my email is jamiefire33@***.com. please respond at your quickest convenience as I am temporarily homeless due to this matter.
Preferred solution: Fraud Package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ontario, New YorkFraudulent billing
RG&E engages in extortion...Here's how they do it. They bill you based on an estimate, which is often grossly higher than your use (never lower).
You then get a termination notice. When you call to solve the problem, you get the "we are experiencing a high volume of calls. You might want to call later or tomorrow." You can do this day after day and never get a live person. When I finally did get someone, I was put on hold with no warning, and was left on hold for 45 minutes.
The total time of the call was 1 hour, 5 minutes...and still no problem solved. The billing company will try to pass your problem to customer service, who will then pass your problem to the "specialized" department.
User's recommendation: Go to an RG&E office..............It will take you less time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, New YorkNo power at my house
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo, New YorkNo power
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, New YorkReckless Bill Overcharges
- Not customer satisfaction focused
Preferred solution: Informed of when meter reads are due to avoid the continual over estimates.
User's recommendation: Demand actual reads instead of estimates.
Need service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, New YorkElectric lines from house to pole issue
Preferred solution: Visual check of electric line placement after neighbor's tree removal
I am with RGE for over 20 years
User's recommendation: do not call: only automatic answer. Write an email
Service
How about a current updated ?
I have not received a update since 5:30 PM
It is now 2:00 AM.
It doesn't take over 8 hours for a simple update.
Your estimated time on the website states. Accessing for every town.
That would not be a estimated time. That would be that you have NO clue when it will be turned on.
Another load
of crap as well.
I am home freezing in my home right now.
With no timetable of when my power will be restored.
As the smell of gas in my house due to this outage and is making me very sick,dizzy and sleepy.
I am sure your CEO's that live in Pittsford don't care.
As I see that you serviced them first.
Very disappointed in the way that you inform and service your customers.
The lack of being able to handle a windstorm is a joke to RGE.
I am sure the people in the state of Kentucky are happy for one thing.
That they do not have RGE to restore their power.
After getting hit with tornadoes.
They will probably have power on before we do.
I am sure if you can not even fix service after a wind storm.
If we ever get a tornado.
We will all be living like cavemen.
As I am sure that you could not handle a real weather related emergency.
Pitiful just pitiful....
- Have never had any trouble before
- Customer service
Preferred solution: Apology
User's recommendation: Dress warm !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, New YorkTerrrible customer service
- Service is poor
- Customer service
Preferred solution: A human response.
User's recommendation: Beware no response to your problem that is not an emergency.
About
, , , ,
Rochester Gas Electric is a world-class energy company. It serves 303,000 natural gas customers and about 367,000 electricity customers. The company is a subsidiary of Iberdrola USA.
The area of its service includes nine-county with the centre in Rochester City. Rochester Gas Electric not only supplies energy but also provides opportunities to apply many innovative solutions to challenging problems in aquaculture, erosion control, greenhouse technologies and methane detecting. It also encourages its clients to apply incentives for reduced energy use, providing numerous residential and nonresidential programs that help consumers use energy wisely and effectively, and offering wide selection of electricity and natural gas suppliers.
Rochester Gas Electric is ranked 282 out of 1540 in Utility category
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