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Was on a budget plan that was re-evaluated in November. Bill has been due by 3rd to 5th of each month. Paid the November bill, but now have next bill due by November 29, 2017! So...two bills due in the same month. Instead of going by a set date per month, RG&E sets due...
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1.5
I didn't like
  • Not customer satisfaction focused
  • Inflexible customer services rep
#1137952
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Rochester Gas and Electric is the worst company in the US. They are over priced, customer service is the worst, they are a monopoly that needs to be disbanded. They came to our home and destroyed our front yard and have done nothing to correct their mess. They charge a...
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Anonymous
Facts

The delivery charge is the only money that RGE makes. They sell the gas and electric at no profit. If you go to a supplier they don't lose a penny.

1.0
#1015761
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Move over Time Warner you have been replaced in terms of poor customer satisfaction by this foreign controlled entity. There is the initial frustration of an interminable wait (15 minutes) to get a customer rep and then you are conveyed into a Catch 22 universe ...
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#912096
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I am a customer of RGE and live in Brockport. We just came back from Florida where we were for 6 months . I get a bill for 85 dollars. Now mind you we never had a bill approach that figure when we living here for 6 months. The customer service agent said that the...
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#849376
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Rochester Gas & Electric is a rip off I am a single person living alone. I have no air conditioning I have hot water baseboard heat my appliances are relatively new along with my hot water tank make furnace has been serviced. I have been getting bills $300 and over...
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Anonymous
Anonymous

I dont think its asking much to get a bill showing why the cost is what it is BUT as a customer you cant blame them because you are not home. We all get cards to send in the m...

1.5
#735331
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We need to get another energy source in apartment complexes. RGE has the monopoly on it. I cant get service til I pay the old debt which is past the statute of limitations according to the law but they say they can still collect it. I have told them it is a violation...
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#663898
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I forgot to pay my bill... my kids, especially my baby suffered because I am an ***. The baby is teething and feverish. She spent the entire night screaming. I paid the bill as soon as I was aware that I had forgotten. I've got three kids, and am working two jobs......
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1.0
I didn't like
  • Customer service
  • Inhumane
#645937
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Ok I've get a bill saying RGE cancelled my payment plan and that I would have to pay $471 to keep my RGE on. So I call there oh so :-/friendly billing and payment department and ask why was I put on a payment arrangement and why is my Dissconect notice so high. I was...
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1.3
#635366
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An electrical fire in my apartment has recently forced me out, but I was lucky enough to find an apartment in the neighborhood that I can move into immediately. Taking the grand tour with my new landlord on the day I signed the lease (yesterday), we went to the...
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I didn't like
  • Customer service
#631836
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While I was in the hospital recovering from a Grand Mal seizure I fell behind on my payments. Once I was released and had income coming in again I called to make a payment because there was a disconnect notice in my mail. I called customer service and paid them $248.10...
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Penfield, New York
#628150
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