Rochester Gas Electric - Customer service
While I was in the hospital recovering from a Grand Mal seizure I fell behind on my payments. Once I was released and had income coming in again I called to make a payment because there was a disconnect notice in my mail.
I called customer service and paid them $248.10 which was the amount the rep. said that I owed. Just got another bill for over 90 dollars saying it wasn't the correct amount and they would shut off service. Does $248.10 sound like a number I picked out of hat.
So once again I sent them more money with a late fee attached.
They are a bunch of vultures as far as I am concerned with no compassion except for sucking every last dime they can get from you. They make Enron look good.
Reason of review: Poor customer service.
Location: Penfield, New York
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